Wawn Street Surgery

Wawn Street, South Shields, Tyne & Wear, NE33 4DX

Information

This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.

A ‘healthy lifestyle’ is what we recommend:

  • Stop smoking
  • Eat a balanced diet with plenty of fruit and veg
  • Exercise regularly
  • Keep alcohol intake within recommended limits

Our Mission Statement

Our Mission Statement

Area covered by the practice

The practice boundary covers all areas of South Shields up to Newcastle Road/John Reid Road. It does not cover Jarrow or Hebburn. A map showing the exact boundaries is on display in reception.

Named Accountable GP for all Patients

Patients have a named GP who is responsible for your overall care at the Practice, you should contact the Practice if you wish to know who this is, and if you have a preference as to which GP that is, the Practice will make reasonable efforts to accommodate this request.

The named accountable GP will take lead responsibility for the coordination of all services required under the NHS contract and ensure they are delivered to each of their patients where required (based on the clinical judgement of the named GP).

This does not prevent you from booking an appointment with any GP of your choice.

Removal of Patients from Practice List

INTRODUCTION

There may be circumstances when it would be considered reasonable, or in the best interests of the patient or Practice staff, to remove patients from the list.

The purpose of this policy, therefore, is to define the Practice guidelines for removal of a patient from the Practice list and to ensure that any concerns about removing patients from the list are dealt with fairly.

SITUATIONS WHICH JUSTIFY REMOVAL

Violence
When a patient:-
•Is physically violent or threatening towards a doctor, Practice staff or other patients on the Practice premises.
•Causes physical damage to Practice premises or other patient’s property.
•Gives verbal abuse or makes threats towards the doctor, Practice staff or other patients.
•Gives racist abuse, orally or physically.
•Is violent or uses or condones threatening behaviour to doctors (or some other members of the primary health care team) while visiting the patient’s home. Such behaviour may involve the patient, a relative, a household member, or pets (such as unchained dogs).

Crime & Deception
Where a patient:-
•Fraudulently obtains drugs for non-medical reasons.
•Deliberately lies to the doctor or other member of the primary health care team (e.g. by giving a false name or false medical history) in order to obtain a service or benefit by deception.
•Attempts to use the doctor to conceal or aid any criminal activity.
•Steals from Practice premises.
•Falsifies documentation from or on behalf of the Practice

Distance
•Where a patient has moved out of the designated Practice area and has failed to register with another GP (30 days notice usually required).

Embarkation
•Where a patient has moved abroad for a period of 3 months of more.
•Failure to attend pre-booked appointments.
•Where a patient fails to attend pre-booked appointments on a number of occasions during a given period.
•Irretrievable Breakdown of the Doctor-Patient Relationship.
•Where a patients behaviour falls outside of that which is normally considered reasonable and leads to an irretrievable breakdown of the doctor-patient relationship


PROCEDURE FOR REMOVAL

Violence / Crime and Deception

Any incident involving violence, crime or deception will be reported to the Managing Partner

Each individual case will be discussed and a majority agreement will be reached.

Following agreement, the Practice will write to the patient and explain the reasons for removal.

The exception to this is if a patient has to be reported to the police for violent behaviour towards any member of the Practice staff when s/he may be immediately removed.

Distance

On notification that the patient is no longer living within the Practice boundary, a letter will be sent to the patient advising of the need to re-register within the next 30 days.

If the patient has not re-registered, or contacted the surgery with a reasonable explanation, within the 30 day period, they will be removed from the Practice list.

Embarkation

On notification that the patient has moved abroad the patient will be removed from the Practice list within 3 months of that notification.

Guidance on removing patients due to irretrievable breakdown of the doctor – patient relationship.

Occasionally patients persistently act inconsiderately and their behaviour falls outside that which is normally considered to be reasonable. In such circumstances there may be a complete breakdown in the doctor-patient relationship.

Steps to be taken within the Practice

•Inform all appropriate members of the Practice about the problem.
•The patient and possible reasons for the patient’s behaviour (e.g. disagreeableness, cultural differences, mental illness, and personality disorder) will be discussed at a Practice Meeting.

Steps to be taken with the patient

•Inform the patient, either personally or in writing, that there is a problem.
•Explain the nature of the problem to the patient.
•Obtain the patient’s perspective and interpretation of the situation.

Steps to be taken if discussion fails to resolve the problem

•If appropriate suggest that another GP within the Practice might better fit with the patient’s needs and expectations.
•Steps to be taken in actually removing the patient.
•Inform the appropriate Health Authority in writing of your decision.
•Inform the patient in writing of the decision and the reason for removal from the list.
•Explain to the patient that he or she will not be left without a GP.
•Give the patient information on how to begin the process of registering with another GP.

Family Members

When a decision is made to remove a patient from the Practice list, the removal may well be extended to other members of the family or household.

The Practice will write to the family / household offering an explanation for the removal. They will be allowed 4 weeks to re-register rather than being removed from the Practice list immediately.

Responsibility
Responsibility for implementing and monitoring the policy rests with the Practice Partners.

The Practice re-affirm its commitment to do everything possible to protect staff, patients and visitors from unacceptable behaviour and their zero tolerance of any incident that causes hurt, alarm damage or distress.

Chaperone Policy

We have staff trained to be chaperones.  Chaperone Policy is available on Request from Reception.

For more information on the the Chaperone Policy,  please Click Here